This may not be in the same vein, but don't 100% trust the people at the front desk that you talk to on the phone either when it comes to information about medical things. If you can find a way to ask a second opinion, do it.
I have binocular double vision. This means I see two things. I have my whole life. When I was like 1, my mom wanted to take me into get my eyes checked, cuz she could tell I probably needed glasses. So she called the place, and the lady at the front desk said she wasn't allowed to take me in until I was 3, so I could easily identify shapes.
So she waited 2 years, took my in, and my eye sight was awful. I also have esotropia, which means my right eye turns in. And the doctor asked why I wasn't brought in earlier. My mom explains it, and the doctor is livid. He says that she absolutely could have brought me in, and that if he knew who the lady was he would have had her fired.
If they had brought me in when i was one, I would have been given a eye patch to wear on my left eye, so my right eye could grow stronger. Doing this would have also most likely prevented my double vision from getting as bad as it is now. I didn't even know I had double vision until I was 16, because I assumed everyone saw that way, and I just mentioned it offhandedly during a check-up.
There is no cure for Binocular double vision, because it's technically not a physical issue. It's in my brain. And I can't get fully corrective lenses for it either. I need prisms in my glasses to help me see a single image, but i need 10+ prism. and having that high effects how clearly I can see things. I have to now choose between seeing one image like everyone else, or seeing clearly.
I have since gotten used to it, but i get headaches, and I have to stop doing things because I can't focus if my double vision flares up. (Idk if flare up is the right word, but if I get tired or focus for too long, then I struggle to ignore the second image. and by struggle, I mean its impossible for me to read or write until the flare up is gone)
Long story short, that one phone call, that one lady saying "hey, heres some misinformation" completely ruined my life. I can still do things, of course, but I can't use binoculars, I'm self conscious taking off my glasses cuz of my eye turning in, i can't even drive, and I probably will never be able to have normal vision ever. All because she told my mom the wrong thing.
So yeah. Misinformation sucks, and I agree that anyone who spreads it should be fired and/or have their license taken away.